Legal Terms for Online Flower Delivery from Haggerston Florist

Haggerston Florist E-Commerce Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern your use of our website and the purchase of fresh flower arrangements and related products from Haggerston Florist. By placing an order for flower delivery to Haggerston and surrounding areas, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms are designed for customers located in and around Haggerston, London.

Order Process

Placing Your Order: Orders for flower delivery can be placed online via our website. You may choose from our selection of bouquets and arrangements, specify delivery dates and addresses, and add any additional notes or preferences during the checkout process.

Order Acknowledgment: Once an order is placed, you will receive an order confirmation screen summarising your details and a unique order number. An order confirmation will also be sent by email. This confirmation is an acknowledgment of your order only and does not constitute acceptance of the order by Haggerston Florist.

Order Acceptance: Acceptance and completion of your order occur when we dispatch the arranged flowers for delivery. We reserve the right to reject or cancel orders in cases of limited availability, incorrect pricing, suspected fraud, address outside our delivery area, or other circumstances beyond our control. In the event of cancellation by us, you will be notified and any payment made will be refunded promptly.

Delivery Information: We offer flower delivery to Haggerston and nearby areas as specified on our website. It is your responsibility to provide accurate delivery information. We cannot be held responsible for delivery failures due to incorrect or incomplete addresses. Delivery times are estimates and, while we strive for punctuality, circumstances such as traffic, weather, or events outside our control may cause delays.

Product Availability and Substitutions: All products are subject to availability. In cases where certain flowers or containers are unavailable, we reserve the right to make reasonable substitutions of equal or higher value and similar style, without notice, to meet your order requirements.

Payments

Accepted Payment Methods: Payment for online flower delivery must be made in full at the time of order using accepted payment methods listed at checkout. These may include major credit and debit cards, as well as online payment platforms, subject to availability and applicable security checks.

Pricing: All prices on our website are shown in GBP (£) and include Value Added Tax (VAT) where applicable. Delivery charges, if applicable, will be displayed prior to order confirmation. We take care to ensure that all pricing is accurate, but errors may occasionally occur. If we discover an error in the price of your order, we will inform you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel it for a full refund.

Payment Security: Online transactions are processed through secure payment portals using industry-standard encryption. Haggerston Florist does not store your payment card details on our servers.

Order Non-Completion: Incomplete or failed transactions, including declined payments, will result in no order being placed, and no flowers will be sent. It is your responsibility to ensure funds are available and all payment details are entered correctly.

Cancellations and Amendments

Customer Cancellations: If you wish to cancel your flower delivery order, you must notify us as soon as possible. Because our flowers are perishable goods and arrangements are custom prepared, cancellations may only be accepted before the order has been prepared or dispatched. In most cases, same-day and next-day delivery orders cannot be cancelled once they are in preparation.

To request a cancellation or amendment to your order (including changes to recipient details or delivery times), please contact us directly using the details provided on our website. Acceptance of amendments depends on the order status and time remaining prior to dispatch. We aim to accommodate changes but cannot guarantee all amendment requests can be met.

Refunds: Where a cancellation is accepted, a full refund will be issued within a reasonable timeframe to your original payment method. If goods have already been dispatched or delivered, refunds or exchanges will only be provided if the flowers are received in poor condition or the wrong items have been sent, subject to our inspection and at our discretion.

Non-Perishable Goods: For non-perishable products, such as vases or gifts, you have the statutory right to cancel within 14 days of delivery. Items must be returned unused and in original packaging at your expense, and refunds will be processed once items are received and inspected.

Delivery and Acceptance

Delivery Area: Our online flower delivery service covers Haggerston and the surrounding areas specified on our website. Orders placed for addresses outside these areas may be cancelled and refunded.

Delivery Times: We will make every effort to deliver your flowers on the date requested, but delivery times cannot be guaranteed. During peak periods (e.g., Valentine’s Day, Mother’s Day), order as early as possible to avoid disappointment.

No-Recipient Deliveries: If the chosen recipient is not available, flowers may be left safely with a neighbour, left in a safe place, or returned for re-delivery at our discretion. We will attempt to notify you or the recipient where possible.

Acceptance of Flowers: Please inspect the flowers upon delivery. For issues relating to quality, freshness, or order errors, notify us within 24 hours of delivery with photographic evidence. We will assess and, where appropriate, arrange a replacement, refund, or partial credit.

Liability

General Liability: Haggerston Florist shall not be liable for any indirect or consequential losses, including but not limited to loss of profits, loss of business, or emotional distress resulting from non-delivery, late delivery, or product faults. Our liability is strictly limited to the value of the goods ordered.

Force Majeure: We shall not be held responsible for any failure or delay in performing our obligations where such failure arises from events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, strikes, traffic incidents, or governmental actions.

Allergies and Aftercare: Please be aware that flowers and foliage may cause allergic reactions or be harmful if consumed. It is your responsibility to notify us of any allergies at the time of order. Care instructions will be provided and should be followed to maintain the best condition of your flowers. We are not liable for issues arising from improper care or handling after delivery.

Photography and Representation: Product images on our website are for illustrative purposes only. While every effort is made to match arrangements as closely as possible, variations in colour, size, and content may occur due to seasonal availability or natural characteristics of flowers.

Personal Data and Privacy

All personal information provided to Haggerston Florist is handled in strict accordance with our Privacy Policy. We use your information solely for the purpose of fulfilling your online flower order and maintaining our customer service standards. Your data will not be shared with third parties except as required to complete the delivery or as governed by applicable law. For full details, please refer to our Privacy Policy.

Intellectual Property

All content on the Haggerston Florist website, including photographs, descriptions, logos, and graphics, is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any content without prior written consent from Haggerston Florist.

Governing Law

These Terms & Conditions and any contractual or non-contractual disputes arising from your use of our services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England shall have exclusive jurisdiction over any disputes.

General Provisions

Changes to Terms: Haggerston Florist reserves the right to update or modify these Terms at any time. Any such changes will be posted on our website and will apply to orders placed after the date of posting.

Entire Agreement: These Terms set out the entire agreement between you and Haggerston Florist for online flower delivery and supersede all prior representations or agreements.

Severance: If any part of these Terms is deemed unlawful, void, or unenforceable, it shall not affect the validity and enforceability of the remaining Terms.

Contact: For questions, concerns, or further information, please use the contact details provided on our website to reach the Haggerston Florist customer service team.

Application: These Terms & Conditions apply to all customers ordering online flower delivery to Haggerston and the areas surrounding Haggerston.