Our Promise: Returns, Refunds & Complaints
Fresh Flowers Guarantee in Haggerston
At Haggerston Florist, we are passionate about delivering the freshest flowers to our valued customers in Haggerston and the surrounding areas. As your trusted local florist, we serve both households and businesses, ensuring every bouquet and arrangement meets our rigorous freshness standards. Our Fresh Flowers Guarantee means you can shop with confidence, knowing your blooms will delight and last.
Damaged-on-Arrival Policy
We take the utmost care in preparing and delivering our flower arrangements. However, if your order arrives damaged or not as described, please notify us as soon as possible after delivery. To help us resolve the issue quickly, kindly provide a clear photo of the damaged flowers or packaging, along with your order details. Our team will review your case promptly and keep you informed throughout the process.
Freshness Window
Our flowers are guaranteed fresh for at least five days from the date of delivery, provided they are cared for according to the instructions supplied with your order. If, despite proper care, your flowers fail to remain fresh for this period, please contact us within this window. We are deeply committed to customer satisfaction, and your happiness with our flowers is always our top priority.
Refund and Replacement Options
If your flowers are damaged on arrival or do not meet our freshness guarantee, you may be eligible for either a replacement arrangement or a full refund, depending on your preference. Upon verifying your claim, we will arrange for a new bouquet to be delivered at the earliest available opportunity, or process your refund through your original payment method. Our friendly team will guide you on the next steps and ensure your issue is resolved quickly and fairly.
Complaints Process
At Haggerston Florist, we value your feedback and take all complaints seriously. If at any stage you are unhappy with our products or service, please get in touch with us so we can address your concerns. Please provide as much detail as possible, including your order number and the specific issue you’ve encountered. We aim to acknowledge all complaints within two working days and resolve them within seven working days. Your satisfaction is extremely important to us, and your comments help us to improve our services for the Haggerston community.
Your Trusted Local Florist
We are proud to be part of the Haggerston community, providing quality floral arrangements with a dedication to service excellence. Households and businesses alike trust Haggerston Florist for reliability, superior flowers, and genuine care. Thank you for choosing us for your floral needs and for placing your confidence in our fresh flower guarantee.
